Hire An experienced British VoiceOVER for your IVR and On-Hold Messaging projects!
When it comes to telephony, on-hold and IVR recordings, nothing compares to the power of a real human voice.
We’ve all experienced the frustration of talking to robots on the phone, and I’m sure you’ll agree that it makes for a pretty lifeless and often frustrating interaction. With only one chance to make a good first impression, a human voice conveys warmth, professionalism and authenticity, instantly connecting with callers. Unlike synthetic voices, a human voice adds a personal touch, guiding callers through menus and information with clarity and empathy. It captures nuances and emotions, fostering positive customer experiences and building trust from the very beginning.
Don't settle for impersonal automated systems – opt for a human voice in your telephony and IVR recordings to create a welcoming and engaging environment that leaves a lasting impression on your callers.
Let me help bring your telephony recordings to life…
Check out the demo reel below, then scroll down to get in touch!
IVR & Telephony clients include
What kinds of Voiceovers are used for telephone systems?
Telephone system recordings can be broken down into three main categories: greetings, on-hold messages, and IVR (Interactive Voice Response) recordings:
Greetings are the initial messages that welcome callers, setting the tone and brand image. For example: “Thank you for calling Acme Widgets. If you know the extension you require, please dial it now, or hold to speak to the operator.” For many SMEs a simple greeting or two - setting out your opening hours or giving instructions on how to leave a message - may well be all you need. But if it’s the only voice your caller hears, you do want to make sure it’s done right…
On-hold messaging engages and entertains callers while they wait, promoting products, services, or providing helpful information. It’s a great, but often overlooked, opportunity for a win-win: you get to tell your caller about products or services that might interest them, and they don’t get bored listening to the same bit of music over, and over, and over again.
IVR recordings serve as the automated voice system that greets and guides callers through more complicated menu options, ensuring efficient call routing. These are the recordings that make up your “menu tree” in a more complex telephone system, and - done well - can help to route your caller quickly and efficiently, with a friendly human voice to guide and reassure them until they reach the right person.
Voiceover talent plays a crucial role in all of these when you’re trying to make the right connection with your caller, as the voice your potential customer hears is the one they’ll associate with your company or brand. Want your caller to think of your company as human and relatable? Then a human voice to greet them and guide them to the right place is an absolute must!
Each type of recording requires a skilled voiceover who can deliver a clear, professional, and engaging performance. Whether it's the informative tone of IVR, the welcoming vibe of a friendly greeting, or engaging content for on-hold messaging, a good voiceover ensures a seamless and positive caller experience, enhancing your brand's image and customer satisfaction.
Why should you hire a British Voiceover for your IVR & telephony recordings?
When it comes to IVR and telephone system recordings, hiring a British voiceover talent offers numerous advantages.
A British accent exudes credibility, sophistication, and professionalism, making it an excellent choice for enhancing your brand image from the moment your caller connects! The distinct and captivating qualities of a British voice create a memorable and engaging experience for callers, leaving a lasting impression. Additionally, a British voiceover talent's clear diction and refined tone ensure easy comprehension for callers, minimising any potential miscommunication.
As a British voice based in the USA, I’m often asked to provide recordings for American companies who want to stand out - whether it’s a posh, RP delivery that conveys a feel of luxury or class, or a friendly, neutral modern delivery that’s accessible, but still a little different to what everyone else is doing. Either way, it provides a memorable first contact and a cheerful talking point!
With its natural charm and authoritative delivery, a British voiceover brings a touch of elegance to your IVR and telephone system recordings, effectively representing your brand and creating a positive caller experience. Elevate your telephony system with a British voiceover, and make a lasting impact on your callers while maintaining a professional and trustworthy image.
How to hire a British IVR or telephony voice
Getting started with professional recordings for your telephone system is as easy as getting in touch. Just fill in the form below (or send me an email if you’d like to include an attachment with the script) and give me some basic details. Let me know how much work you need doing, your timescale for completion and an idea of your expected budget, and we can go from there!
I’ll record the narration in my professional home studio, then fully edit the audio and export it into the individual files you need, in a format of your choice. These will be uploaded to my secure storage site on WeTransfer or Citrix Files, ready for you to download when you’re ready.
We’ll agree fees and terms for payment before I begin work. Payment will usually be required before final delivery of audio for first projects and overseas clients. When you come back for your next project (which I hope you will - most of my clients do!) I’ll be happy to discuss post payment terms.
The fee we agree on will usually be in your local currency (pick from USD, GBP, EUR, AUD, NZD, CAD or SGD at time of writing) which can be paid to a local bank account held by Wise* in your local banking area. This avoids any senders fees for you, keeps my fees to a minimum, and means your payment isn’t subject to credit card/PayPal fees or exchange rate fluctuations.
Any mistakes I make during recording are always corrected free of charge. Any changes you request to your script, or errors in copy not notified before start of recording, will incur fair fees for recuts. If you believe you will require multiple rounds of recordings and approvals, please let me know when you make your booking, and we can agree a suitable fee structure in advance.
*PS - If you use this referral link, we both get something the first time you use Wise to send money!
Mike Cooper
Mike Cooper is a British voice talent who swapped big city life in London for log cabin life in the Blue Ridge Mountains of North Carolina.
Mike is recognisable from his many years on air with the BBC World Service, and as the narrator of countless television documentaries and a growing library of audiobooks. A disruptive influence in school, Mike's first break in narration came at age six, when his teacher realised he could tell the afternoon story better than her (and she could get a nap by way of a bonus!)
When he's not in his home studio, you'll find Mike enjoying hobby farm life and tending to a small herd of charming pet goats, an adorable mini horse called Annie, and a hornless unicorn called Melodie (among others…)
GET IN TOUCH
BRITISH Corporate Voiceover… from the
beautiful Blue Ridge Mountains of north carolina!
Come and check out what’s going on in Voiceover Valley!
I'm blessed with a great life in the mountains, complete with dogs, goats, horses and more. I love to share the best bits, so I post pictures regularly on Instagram. The latest are below. Please come and join me in #voiceovervalley!
You can also follow me on Instagram, LinkedIn, Facebook or Twitter using the buttons below. I have a policy of never wanting add to the noise on social media, so rest assured: you won’t find me posting just to fill a content calendar… Just updates on projects, hobby farm life, my work with the horses, self development and business tips… that sort of stuff. Connect with me wherever you feel comfortable - I look forward to being in touch!